
John Hines
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I originally gave a two-star review, because the app took forever to load. In their response, Sub-Zero suggested I send feedback. So, I sent a screen recording to the support address, and, you guys, they pushed an update to our dishwashers which eliminated the delay. I am beyond impressed. 5-stars, for both the update, and for the app that now loads. Also, being colorblind I really appreciate the muted colors in the app. Usually I have to wonder if I'm missing something, but not here.
Sub-Zero Group, Inc.
October 20, 2025
Good morning, John - Thank you for reporting delays. Can you please provide more information, such as how long it takes to load the appliances, are there any errors, can you access information when the appliances load, what is your Wi-Fi signal strength when this occurs? Thank you kindly, Digital Product Experience Team

Mike Pierce
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$25,000+ and this is what we get! New owner, just had the two columns installed. just installed the app and when I launch it, it's just white screen. Nice work guys. ugh. Edit: 8hrs later I got the app to actually launch, setup both appliances, but now they keep loosing wifi connection. This has got to be one of the worst apps I have ever used.
Sub-Zero Group, Inc.
October 14, 2025
Mike - We are sorry to hear you are experiencing a problem with Wi-Fi connection. Please follow the steps here: https://www.subzero-wolf.com/assistance/answers/multi-brand/connected-appliance-wifi-signal-strength. If you need additional assistance, call us at 800.222.7820 M-F, 7-7, reference CAS-615048V4. Sincerely, Digital Product Experience Team

Iain Milnes
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Unlike many, I had no problems to connect my new refrigerator to my Wi-Fi and then to access it on my phone. The refrigerator did a software update straight away, which seems bizarre for this kind of product. After that, the app is fairly useless. I have set the temperature units on the fridge to °C, but the app shows only °F. How hard is it for Sub-Zero to do? Then I find that the app shows only the set temperature, not the actual temperature. But when I'm away, I want to know if it's ok.
5 people found this review helpful