Talkdesk Conversations

Talkdesk, Inc

About this app

TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone or tablet.

Superior call handling on the go:
Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions.

Customer service beyond the contact center:
Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers.

Connect to critical information:
Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations.

Stay in the know:
Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience.

FEATURES:
- Inbound and outbound calls
- Sending, receiving and managing SMS
- Status synced with Talkdesk ACD
- Dispositions and notes
- Warm and blind transfers
- Conference and agent-to-agent calls
- Managing call recordings
- Voicemails
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- Version for tablets

NOTE:
To learn more about Talkdesk CX Cloud Contact Center Software, go to www.talkdesk.com
Reach out to [e-mail] so we can enable a free 30-day trial!

Ratings and reviews

Bluetooth only works through sound but microphone doesn't for some reason. I've reset, tried different headsets, no luck. ring notifications are all over the place. playing two different sounds over each other. sometimes they don't stop if I answer from my computer instead of the phone. I'm submitting this here because the Share Feedback button within the app isn't working either. Please add Settings. I will be increase my review when these instability issues are resolved

Less than Barebones functionality with a more glitches than I'm willing to put up with. It can recieve calls. Usually. Lacks some basic functions for business such as hold or transfering. Doesn't always play well with it's desktop app. Doesn't play well bluetooth. And for a couple of weeks now, at least, it will ONLY go through speakerphone and will not allow me to switch off. Good start(?) But feels more like something still in pre-release, not a tool for a buisness to rely on.

Being such a big company, the aap is horrible. I can't make calls without the application getting hung up, frezzing, have to tap on the dailler two times just to open so that I can call the client. It has soo many bugs. I had to shift from the desktop to app as my laptop mic was not working and its been a hell since then and I am not able to call from the app. I have gotten so frustrated due to which it has made me come here and drop a review. Get your app fixed guys!!!!

What's new

Bug fixes and performance.