Sahar Shawa
It took me 2 days to renew the certificate. First day, it kept giving me messages to set allowances, everything was allowed but still didnt work. Second day, it took forever for the photo vetification process, starts the process then freezes, then I start over, same thing. I had to redo it more than 5 times, until it finally worked. Horrible application and process.
14 people found this review helpful
A H
Very bad. Enrollment was rather lengthy. However, issuing the certificate of entitlement is a nightmare. Followed all the instructions in vain. Just got cramps from holding the phone and making many trials for an hour: but the app only shows 9% done and does not even show the instructions listed in the tutorial.
11 people found this review helpful
John Hough
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Obviously designed by people less than 30 years old who don't realize retirees are probably slightly older than that and less digitally literate. Doesn't indicate time zone when trying to scheduling an appointment!!! When something goes wrong you get a warning message telling you that but it doesn't tell you what to do about it. Worse still - you have to go through the entire process again anytime you get a new phone or reinstall the app. It's quicker and easier to use snail mail.
38 people found this review helpful