D Brandenburg
To the developers: there seem to be some bugs in the app with no way to report the bugs. I had issues with my original device and was sent a new one, however the app will not delete the old device. It will allow me to swipe to delete and ask me to confirm the delete, but the device will not delete. I have also been having issues where when I select to close the door, it will close halfway then reopen and do that 3 times before giving up and telling me it is obstructed... except it isn't.
1 person found this review helpful
Sorry apologize for the experience. Today we're heads down on some cloud software improvements along with Alexa integration. You can report (email) any questions or issues to support@wayzn.com. We make every effort to respond within 24hours. We can help with the obstruction issue usually that is typically related to motion settings. Thank you!
Shannon Browne
On the Android app, two different phones, no keyboard appears when trying to log into Amazon to set up Alexa. Can't even cut and paste username and password. Had to go through set up all over again on an iPhone instead, and after all that Alexa still doesn't work. She just says OK when you ask her to open the door, but it doesn't open or even attempt to.
1 person found this review helpful
Hi Shannon
There was an OS related change that impacted our keyboard when locking onto Amazon for certain devices. We have the fix in place we're just awaiting app approval. There are some common issues for Alexa not working. Please see our support site or setup a meeting we're happy to talk in person to get it resolved.
E.J. Orthaus
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Okay, so initially I left a poor review for this product and this company. We've definitely dealt with some technical difficulties and had to swap out two devices. I must say though that the company and customer service has been impeccable! I even got a call this morning from the co-founder! We did some troubleshooting and my Wayzn is working like a charm. This device is an absolute game changer for myself and my family! Give Wayzn a try and don't give up on it! It really is an amazing product.
3 people found this review helpful