![](https://play-lh.googleusercontent.com/a-/ALV-UjVoF76ZwBeo7zrXSIty-rD-DcGW_iXYRSQOkjqZNK07j9gCztwp=s32)
Ian Carrillo
Unfortunately, this app will not work. The first time I downloaded it, no subjects or content would show up. I contacted the support request email, and was told to uninstall and redownload the app. After doing so, it worked fine for about a day, but the content disappeared again, as did the tracks I downloaded. I can't keep uninstalling and redownloading every time I want to listen to content.
4 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocLfw9Zixi2aFC0hiz29r8dFaFOeVnfc8SJ6RX7K-sHeZOkOGw=s32-mo)
Gregory Reilly
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This app is awful. After about one day of use, it loses my library, and the sync button does nothing to bring it back. I have to log out and log back in again and then redownload all of the files. That has happened about every day or every other day. Then, after a few days, it will just crash immediately upon opening, and I can't get it to load, even after a phone restart. The only thing that seems to work is uninstalling and then reinstalling the app. That has happened twice already.
4 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjW4tyI3taZAX8vpzPnpuKtGfAHJrNl8U_srvaHJn1V0ACwCXnYR5A=s32)
Beth Sethi
Great content, if you can get the app to work. Mine worked fine for 6 months and I love listening to sum and substance for various topics on my drive to law school. Yesterday nothing will load, and today that is happening still. The app opens but every lage is just blank. I deleted the app and I'm going to try reinstalling it. What a pain.
2 people found this review helpful
West Academic
February 16, 2022
Hi Beth- We are sorry to hear that you are having trouble with the app and would like to help you. Please contact us at AppSupport@westacademic.com so we can help resolve the issue.