Mark Walton
Terrible customer service. Cancellation policy is hidden behind an automated system that takes 24-48 hours. You can clearly request a cancellation and it will not be processed by the automated system. They force you to talk to someone. The company calls you from an unknown number speaking portuguese. If you answer in english they hang up on you. Had to contact credit card company to stop payment. Company reps hide behind terms and conditions instead of providing a prompt refund. Avoid!!
16 people found this review helpful
Wiser Educação
October 28, 2020
Hi Mark! We’re sorry that you’ve had a negative experience with the platform. However, the platform's business model is clear at the time of purchase, the return deadline is informed at the order's request and the service takes place according to the terms you accepted when buying. We look forward to speaking with you again if need be.
Késia Alves
lately the app is crashing to the point where i can't even watch a single video to study. I had to study and watch the videos through the website. it's frustrating to have an app to facilitate studies and access to videos, but such app doesn't even work properly.
6 people found this review helpful
Wiser Educação
April 27, 2022
Olá, Késia! Gostaríamos de verificar o erro que está acontecendo em seu aplicativo! Por gentileza entre em contato conosco através do nosso chat na plataforma! Ficaremos te esperando!😉
raylton oliveira
I would like to report this application is a fraud, the person who sold it to me said I could cancel it at any time, he also told me that the plan is monthly, but you can't cancel because they offer an annual plan,Be very careful this is a scam I ended up falling for it and I'm not going to make the payment, And you can't cancel, be very careful if someone calls you when the person calls they try to pass the total amount of the annual bill and not the monthly bill pure fraud this app
8 people found this review helpful
Wiser Educação
April 30, 2024
Olá Raylton, tentamos entrar em contato via telefone referente a sua solicitação mas não obtivemos retorno, lamentamos que sua experiência não tenha sido a melhor possível. Gostaríamos de entender melhor o seu caso, por gentileza, entre em contato conosco através do nosso chat ou pelo link: https://wa.me/554188047499/