
En dain
It's impossible to create an account, making this app useless. -after having to manually enter everything because they went out of their way to disable auto complete, the sign up button just never activates. In the multiple times I tried, most times it just stayed deactivated, with no error. One time, it just never loaded, and another it failed to calculate the password length correctly. -sign up on website? Nope. It's a half broken mess that links to the app. -their ai help agent never loads.
MonkeyFactory
October 3, 2025
Hello, we're sorry to hear that you encountered some issues. To create an account, your password must respect the following : - Minimum of 8 characters, at least an uppercase letter and a lowercase letter, at least one number, a special character from the following list: @ $ ! % ? & . , + # _
You can contact support directly in the app 🙂.

Ren R.
It's convenient only because I never carry change for the bus. But the tickets are slightly more expensive than if one used coins and the app is constantly crashing and having issues, meaning I can't use my tickets or go anywhere. It really sucks, but there honestly aren't many alternatives.
MonkeyFactory
April 16, 2025
On comprend votre frustration. Ce n’est pas normal que l’application plante et on aimerait vraiment pouvoir régler cela avec vous. Pour cela, merci de nous contacter directement via l’application. On pourra analyser le souci et vous aider efficacement.😕

Eduard N Sirjita
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Never mind, I got it to work thanks to support, I had to validate my account. It would be good for the app to put a reminder for this because it wasn't so obvious to me that I had to do it. I'll leave the previous comment here so everyone can point and laugh at me. **I bought a ticket through the app but I can't use it because nothing happens when I click on it. It shows for a split second a qr code scanner but that's it, worthless and I lost my money."*
37 people found this review helpful
MonkeyFactory
January 26, 2021
Thanks for your comment and for those extra stars. We take note of your remark about the photo to be added to the profile. Have a good day and have a good trip with MyBus.