![](https://play-lh.googleusercontent.com/a-/ALV-UjV6BNylxt8oI0VG7VDkX3dFkgX0GPggYlT9gHa25tIRzxTgWQaE=s32)
Attila Császár
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Once you started scanning your id, the X diesn't work dometimes. In this case, you can't go back, can't skip the scan, you are forced to take a pic (of whatever). You can't add a guest and upload the id photo, so you could register your friends or family, everyone is forced to install the app for no reason. Also, apparently you can't delet a registration if you made a mistake?
![](https://play-lh.googleusercontent.com/a/ACg8ocICQv-DwSRMt_9I-owWBwW5PjYBqXO7xMW4ilgmEqgdG5Oh=s32-mo)
Karen Fraser
Tried to use this app. Could not upload or 'scan' my ID as required. Constantly said there was glare - tried different rooms and different lighting. Partner tried the android version with the exact same failure. Absolutely stressed and contacted hosts to admit our defeat and luckily they were able to help do it on their end. Please do something to make this app more user friendly as it's impossible to load and quite frankly makes people really stressed out as it's for an important reason!
A sikeres okmányolvasás érdekében figyelmébe ajánljuk a Felhasználói Kézikönyv "Érkeztetés" c. fejezetében megfogalmazott ajánlásokat, amelyet a https://info.vendegem.hu/szallas/segedletek oldalon ér el. Győzödjön meg róla, hogy a beolvasás pillanatában megfelel ezeknek a követelményeknek. További kérdés esetén forduljon ügyfélszolgálatunkhoz.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUS3HxEa4j6ExCllzJuXRaDSmaYmvZgO9eh8bH9axQrwaBsLY76=s32)
Adis Mehanovic
Everything is fine with the app. Just start with the code you received by email, then fill in the required information. For adults, scan your ID card first from the front, then from the other side and fill in the required blanks. For children without an ID card, use the information from the passport and fill in manually. It's easy and don't blame the app. It lasts 5 min. max.
A Magyar Turisztikai Ügynökség kiemelt figyelmet fordít mind az NTAK, mind a VENDÉGEM szoftvercsalád fejlesztésére. Fontos számunkra, hogy a turisztikai ágazat számára innovatív digitális megoldásokat biztosítsunk. Visszajelzését köszönjük!