Parth UCS - Call Center Agent

Aria Telecom

About this app

Parth UCS application is designed to streamline calls, leads, customer interactions, and data tracking for call center businesses.
Offering an intuitive and user-friendly interface. With powerful features, you can efficiently manage tasks such as adding and managing calls, leads, tracking, scheduling callbacks, and analyzing performance metrics.

Key Features:
Lead Management: Effortlessly add and manage leads, ensuring you stay on top of every potential opportunity.

Call Tracking & Dialing: Directly call from the application and track every call status, disposition, and duration, ensuring complete visibility of a communication.

Call History: View a detailed call history, including call outcomes and follow-up actions. This will help you stay organized and improve future interactions.

Callback Scheduling: Schedule and manage callbacks with ease, ensuring no lead is forgotten.

Data Saving & Transfer: Save important data like mobile numbers, dispositions, call statuses, and transfer it seamlessly across the system.

Notifications & Alerts: Stay informed with real-time notifications about new activities, such as callbacks and lead updates.

User Profile Management: Personalize experience by managing profile and staying up to date with performance.

Comprehensive Analytics: Monitor and analyze key performance metrics to track success and identify areas of improvement.