Russ Lipkin
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Android version 43: Even though I don't use the app too frequently because my lighting profile has been set, when I do want to run it manually the app doesn't connect to BT. I've tried uninstalling and reinstalling and even deleting my profile. Unfortunately the BT issue is too common. Followup solution: I had to add a new lighting profile and delete the old one.
Dear Russ, there are several reasons why you cannot get a BT connection. Often this is not due to the in-lite app or the SMART HUB itself. Can you send us a Report issue via the in-lite app? Then we will send you back detailed advice on how to restore the connection. Regards, team in-lite
Lynn Hollerbach
App and hub are ineffective.Even when properly connected and with routine set up for stair lights on at Sunset...there's no recognition of sunset/turn on. This has been Uninstalled and reinstalled, twice, by contractor installer...worked briefly...then quit again. I've submitted multiple emails via app in the "Report an Issue" under "Settings" and got ZERO.Then submitted a "problem" via their online site...nothing. Found US tel# to call, twelve rings, got a machine to leave message.Unacceptable.
1 person found this review helpful
Hi Lynn, We are sorry to hear that you were unable to get in touch with us directly, we apologise for this. I immediately checked for you what unfortunately went wrong. I have since understood that you are in contact with my colleague Leandra from our head office in the Netherlands, hopefully you will be helped soon. Kind regards, team in-lite
Ken
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Update: App was updated and is now working again after two months of not being able to control my lights. Original review. App no longer works at all after putting in my account. Just goes to a blank screen and I can't do anything unless I clear cache and data or reinstall the app. I can no longer control my lights due to buggy software.
2 people found this review helpful
in-lite
September 19, 2023
Hi Ken, Did you try to remove the app, reinstall and clear the cash? It can be also has something to to with your settings on you phone. I'm sure this steps will do the trick. if not, don't hesitate to call us and if possible; make a report in the in-lite app. Kind regards, Team CS.