
king car
- Flag inappropriate
- Show review history
The scanning machine isn't always working. I have a membership for students i always have problem's with it when I scan to get out .Then if I want to enter the bus the scanner says that your ticket is expired. I tried to contact the help center and they fix my problem but after 1 month thesam problem they never replied to me about the situation. So I keep messaging them and sometimes they don't reply back. The membership is excellent and free but it needs to be upgraded to be flexible to use. 🤙
1 person found this review helpful

Sushmitha Moolya
I am writing to express my utmost dissatisfaction with the service provided by Mwasalat. Recently, I attempted to book a ticket through your platform, expecting a smooth and efficient process. However, the experience I encountered was far from satisfactory. Upon booking the ticket, I was astonished to find that despite there being purportedly 25 vacant seats available, I received a response indicating that no seats were available.
12 people found this review helpful

Mohammed Dadwar
The app and the entire infrastructure for using the app is not reliable. I had many embarassing situations because the scanning machine did not work and the driver didn't want to understand that it is Muasalat problem if the app did not work. especially when the trend is to be cashless. There should be a serious maintenance for the app and the related infrastructure to make it a reliable method for commuting.
1 person found this review helpful