![](https://play-lh.googleusercontent.com/a-/ALV-UjVb-l4rLXy4KiTzi29glk6KKmGrzxynSfKid5DB13wuJElCeCWD=s32)
Wade Henderson
So, I've had the app almost since it's introduction, and it works. It is not fancy, but does the simple stuff and that's it, great! HOWEVER. They've fallen into the AI / Virtual assistant hole, and forced it upon the app in an uncloseable, unmovable bubble that covers the only info I care to get from the app, the values and numbers of transactions / accounts. I don't need virtual assistant. What's the point of a banking app, if they cover how much money I have? Useless until it's removable.
Consumers Credit Union
June 12, 2024
Thank you, Wade. We've heard similar feedback and are currently working to remove the button from the non-help areas inside the Online Banking mobile app.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Old app was better. I can appreciate the new one for some of its features and more displayed information, but it feels cluttered. Plus I've had to reverify myself twice now just trying to log in. Want to transfer money? How about I make it a difficult process by making you scroll around, not able to click or unlock accounts easily, and literally hunt for the button to actually process the transfer. All I'm saying is the app is fine, it works, but it is in no way as convenient as the previous app
7 people found this review helpful
Consumers Credit Union
October 23, 2019
Hi, Lori. Thank you for your feedback! We will submit this to our development team for future updates. Thanks!
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
This app is absolutely horrible. The previous app was decent with a couple of problems mostly related to external credit card accounts. The layout is completely different and almost unusable. The order of accounts in the list changes and most of the account descriptions run out of the allotted space making you guess what account you're actually working with. The rollout was pretty f'ed up with the old app just not working and no easy way to find the new version in the app store because I'd missed
11 people found this review helpful
Consumers Credit Union
October 18, 2019
Hi, Joshua. Thank you for your feedback. We will report the issues you are having to our development team.