
A Google user
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This app used to work okay but has now become totally unreliable. The App is not accurate re phone usage. I took 2 short trips. On both occasions my cell was stationary in the vehicle holder. When my car came to a stop on each occasion i switched off the location to end the trip. I noticed the speed increased from 0 to 5km as i picked up my cell in the stationary car. I received 4 stars and was penalised for cellphone usage.
6 people found this review helpful
Dialdirect Insurance
September 2, 2019
Hello Zakaria, we understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details and your contact details at appsupport@dialdirect.co.za.

Mike van Vuuren
App generally worked fine, but in the last approx month, daily trips to work and back are now 1 star when previously almost all were 5 stars. Harsh braking and harsh acceleration constantly. If I calculate the harsh acceleration, it works out to 0 to 100 km/h in 5 seconds! Super car stats for my ordinary sedan ! So frustrating !!
Dialdirect Insurance
October 2, 2025
Hi Mike, thank you for contacting us. We are sorry to hear this. Please send us a private message with your I.D/policy and contact number so we can escalate this matter to the relevant department to assist. ^SM

Violet Chiri
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include a portion to indicate complains such as wrong debit order dates. my debit order date is ever changing yet l signed for the 23rd of every month. wrote email but keeps happening didn't get a response just got an auto reply
Dialdirect Insurance
October 17, 2025
We're sorry to hear about this. Kindly provide us with your policy number or ID number. ^NS