Toucan Smart Home

VuPoint Solutions Inc.

In-app purchases

About this app

The Toucan Smart Living app is an all-in-one smart home system that manages and connects all current and future TOUCAN products in one place, including security and surveillance camera system, doorbell, smart home devices, smart lighting and smart lifestyle products. The app interface is streamlined and built in the way to simplify the operation to deliver the best user friendly experience with different TOUCAN products.

Surveillance System:
Manage all indoor, outdoor cameras and doorbell in one place, no matter if they are installed in the office or at home. You can see a live feed of your properties wherever they are installed with a few taps in the app. With lots of unique features attached to our products including 2-way communication, recording, playback, alarm, pre-record messages and 1-button to call emergency service, the Toucan Smart Living app makes operating fast and simple.

Smart Lighting Control:
On the app’s interface for smart wall sconces, you can control the light from anywhere, easily select the theme, define your favorite color and brightness for different areas and scenes from fingertips; You can also program and schedule the timer and the ambience including customizing the light hue and brightness levels in Toucan app.

The interface for smart lighting control can be independently added to Alexa skills or Google Assistant so that the light and ambience can be controlled by voice.

Shared Control and Authorization:
The app allows you to authorize family members to monitor and control the authorized devices.

We have more products on the way, more exciting features and updates in the queue. Stay tuned.

Ratings and reviews

Customer service is poor. I've been trying to change my plan to basic from elite. I have done everything that they said. Cancel app then reinstall. It just pulls up my past account. Aside from not being able to get through to customer service the quality of the cameras are not that good, might vision is almost non-existent. I have a system that I feel has been a waste of money for the last few years. Again, getting technical support is next to impossible. Find a better system.

It no longer alerts for motion detected, when someone rings the bell I cannot see the video of who because it will not load at all. It only seems to work for live feed. My camera will randomly disconnect for no reason and I have to ring the bell to force it to work. It used to work great, honestly. Now however I'm thinking of switching to a different brand.

The setup of the Toucan Smart doorbell was easy enough - but I rate the user friendliness of the app itself, as terrible. There are many features here, none of which are explained anywhere. Figure the rest out by trial and error I guess. I contacted Toucan chat, where the nice lady sent me to a website that no longer exists. When I Googled for a user manual, I was only directed to a Yahoo sales presentation showing how great it all is but not explaining how to actually DO anything with it.