![](https://play-lh.googleusercontent.com/a/ACg8ocKp26TRf3XoLP7BKeva9beVCy3plzFXkHqwzez1KVPjD1fgZy8=s32-mo)
Bruno B
Absolutely disastrous. Not only their customer support is slow and uneffective, they outright lie to you. I asked for a refund and was assured by two different representatives that I would be getting it, only to get the opposite answer a week later. Don't waste you money, there are better options that feature the exact same hotels.
Emerging Travel Inc
June 28, 2024
Bruno B, hello! We're truly sorry for the frustrating experience with our support team. We would really like to help you on this matter so we need to get your booking number. Please send it to smm@zenhotels.com and attach a screenshot of your review.
![](https://play-lh.googleusercontent.com/a/ACg8ocLpwq77bngxy_aJV105Nel7hRYBili-pilrY5HxveSU67PQuw2G=s32-mo)
sami goal
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I found the cheapest room price in my favorite hotel, and I even thought it might be a fake reservation! But when I arrived at the hotel, I found my reservation without any problem.. I love you
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXdmj_2HcG7gnMKs_bicQByBG7OPpnRdgW1On3DwRJnjCBDkGTb=s32)
Phillip Dashkevich
Excellent app. It's one of the only apps I found that works in Russia (where everything else is sanctioned). The app keeps a history of all your hotels stays and the metadata alongside it, which is a nice touch. You are able to view location via Yandex maps or Google maps which was very helpful.
8 people found this review helpful
Emerging Travel Inc
March 20, 2024
Phillip, thank you very much foy sharing your expirience! We are very glad to know that you are satisfied with the app!