Weâve built a new app to support millions of customers whose accounts are already on our new system.â¯
Unsure if that is you?â¯If your account number begins with an âAâ or 'BGX'â¯then good news! Youâve already moved to our new system, so just log in and use the new app straight away.
If your account number begins with â85ââ¯this means youâre still on our current system. Weâll let you know once youâve moved over, so you can start using the new app.
Thereâs nothing you need to do, weâll take care of everything.
You can still view your Energy and Home Services account on our website.â¯
What can you do in our app ?â¯
âĸ Keep track of your energy usage â to do this youâll need a smart meter that sends us half-hourly readings
âĸ Stay up to date with your latest account balance
âĸ Pay your bill in just a few taps
âĸ View your bills and payment history
âĸ Set up or amend your Direct Debit
âĸ Change your tariff
âĸ Submit your meter readings and see your meter read history
âĸ Manage multiple energy accounts
âĸ Light and Dark Mode
âĸ Fingerprint and face unlock
âĸ Help you save money with PeakSave
What will this app do in the future?â¯
âĸ Manage your energy if you're a prepayment customer
âĸ Even more exciting features to make managing your energy even easier
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