samwin Mobile Agent
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O aplikaciji
The samwin Mobile Agent allows agent users to connect to samwin using their Android mobile device.
This app offers all the key features known from Desktop-class samwin Agents:
* Skill Management - log on to and off from Skills
* Call Handling - place a call on hold, park or re-queue a call
* Softphone Support - place and receive calls through WiFi or mobile data
* Full Directory Access - including presence and appointments
* Call Wait List & Call History - shows waiting and past calls
In areas with poor internet connection an ACD Extension, set up as non-controlled physical phone using the mobile device's phone number, can be used instead of a Softphone ACD Extension. This allows the user to handle samwin calls as regular phone calls even with minimal cell coverage.
This app offers all the key features known from Desktop-class samwin Agents:
* Skill Management - log on to and off from Skills
* Call Handling - place a call on hold, park or re-queue a call
* Softphone Support - place and receive calls through WiFi or mobile data
* Full Directory Access - including presence and appointments
* Call Wait List & Call History - shows waiting and past calls
In areas with poor internet connection an ACD Extension, set up as non-controlled physical phone using the mobile device's phone number, can be used instead of a Softphone ACD Extension. This allows the user to handle samwin calls as regular phone calls even with minimal cell coverage.
Ažurirano dana
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Podaci se ne prikupljaju
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Što je novo
* BREAKING CHANGE: Softphone ACD Extensions are no longer supported.
* Added support for Web Agent backends of version 2.8.0 and newer.
* Added support for Web Agent-side favorite directory entries.
* Fixed an issue where non-Directory organizational units were offered for directory selection.
* Added support for Web Agent backends of version 2.8.0 and newer.
* Added support for Web Agent-side favorite directory entries.
* Fixed an issue where non-Directory organizational units were offered for directory selection.
Svako
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Informacije o programeru
telecommunication software GmbH
developer@telecomsoftware.com
Grabenweg 58
6020 Innsbruck
Austria
+43 512 9390630000