MonoChat is an AI-powered customer engagement platform that brings together conversations from WhatsApp, Instagram, Facebook Messenger, and other digital channels into one unified workspace. With intelligent virtual agents, live-agent routing, and automated workflows, businesses deliver faster, more accurate, and more consistent customer experiences while reducing operational workload.
MonoChat’s advanced AI engine analyzes incoming messages, generates accurate replies, and automates processes end-to-end. From subscription activations and post-payment flows to CRM updates and personalized welcome messages, tasks are completed instantly—reducing errors and boosting efficiency.
Use Any AI Model You Want
MonoChat gives you the freedom to choose your AI model—OpenAI, Anthropic, Google, Azure, or even local LLMs. Switch models with one click, combine multiple models for different workflows, and optimize both performance and cost. This flexibility makes MonoChat a fully customizable AI-orchestration platform for any business.
Built for extensibility, MonoChat includes a powerful SDK that allows companies to create custom automations, integrations, dashboards, and advanced features directly on top of the platform. With multi-agent support, real-time chat management, and multilingual capabilities, teams can scale globally with ease.
MonoChat also includes comprehensive analytics. Track customer behavior, funnel performance, agent efficiency, and channel-level trends using deeply detailed dashboards, enabling truly data-driven decision-making.
With MonoChat’s next-generation chatbot builder, users can create AI assistants from their websites or documents in seconds—no coding required. Deploy instantly, automate processes, and elevate customer interactions with minimal effort.
Key Features:
• Unified inbox for WhatsApp, Instagram, Messenger and more
• AI-generated replies and automated workflows
• Freedom to use any AI model (OpenAI, Anthropic, Google, Azure, local LLMs, etc.)
• Multi-agent support with real-time chat management
• Advanced SDK for custom modules and integrations
• Automated post-payment flows, CRM sync, and customer onboarding
• Multilingual support for global teams
• Comprehensive analytics and reporting
• Build AI chatbots from website content or documents in seconds
MonoChat is the flexible, scalable, AI-driven solution for modern businesses aiming to deliver exceptional customer experiences while streamlining operations.