Quranisya Ikhtiardani
The customers are forced to use this popbox. There is no notification when the packages arrive and we are given a very short period to take our packages before they charges us per day! Can you imagine after we pay for the delivery fee, we also have to pay to take our package. It's ridiculous and unfair for us, esp when we didn't ask to put our package in the popbox. They should fix the notification system and their business model. Shame on you!!!!
38 people found this review helpful
Yossy Novianti
Forced to download the app to be able to pick up my package. The thing is, the app is not working well. Lately I didn't receive any notification containing pick up code. I have to manually contact the CS. I also tried to check out the "pop send" menu, and guess what, there was a pop up message say "something went wrong". Something definitely does, which is the app! Next time forcing people to download an app, PLEASE make sure the app is working well. I'm happy with just SMS/WA notification :(
47 people found this review helpful
SY Park
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cs very hard to contact even when it's still during their working hours! by phone, wa, and email lol very slow. the locker at my place is always having problems. Charged me twice and still not opened and asked me to pay again, which happened more than once and not only to me. Not even 24 hours and the bill is already charged for 48 hours. Happens all the time. One of the most meh app i ever used (forced) not giving any notifs as well.
3 people found this review helpful
Hai kak. Terima kasih atas ulasannya, akan sangat membantu kami untuk perbaikan di masa depan. Kami mohon maaf atas ketidaknyamanan yang ditemui. Jika kakak membutuhkan bantuan kembali, dengan senang hati kami membantu kakak lebih lanjut melalui email info@popbox.asia, Instagram @popbox_asia atau WA +6281212246121. Terima kasih