
Ian
Every time I go to use the app it requires me to set it up again and completely re-do my biometrics and 6 digit pin, every time. What is the point?
Thank you for bringing this to our attention, Ian. The app may require you to set up biometrics and PIN again when we update our security features. Please contact us on 1800 33 1685 and we would be happy to help! — UniSuper App team

Ragnar Crashtest
Every time you login you'll need a sms code, then be prompted to set up a biometric login or a 6 digit passcode. It doesn't matter if you set those up or not, as the app will ask you to set them up next time you open it anyway. They're more like login theatre than actual options available to you.
Hi Ragnar, thanks for your feedback. We're aware of an intermittent issue causing repeated login setup prompts for some users. It’s affecting a limited number of devices, and our team is actively investigating. We appreciate your patience as we work to resolve it. — UniSuper App team

Nick T
Very opaque with regards to information on holdings. No information on number of units held, short-term prices/ performance, fee history, etc. All you get from the app or website is current balance for each holding (and no clarity on how delayed the information provided is). Makes managing risk unnecessarily challenging.
Hi Nick, thank you for your feedback. While your comment isn’t specific to the app, we’ve shared it with the wider UniSuper team. Transparency is important, and your input helps guide future improvements. For further discussion, please contact Member Services. – UniSuper App team.