iiNet Support

iiNet

About this app

The iiNet app gives you simplified, personalised and easy access to your iiNet account.

What can you do on the app?
• Check your monthly usage
• Change your plan
• Top up your Mobile balance
• Organise moving your Broadband service to your new address
• Add an additional Mobile or Broadband service
• View your past invoices
• Update your password, contact details and payment details
For your peace of mind, we’ve added multi factor authentication to ensure your details are kept safe and secure.

Taking care of your iiNet services just got a whole lot easier. Download the iiNet app today

Ratings and reviews

This app is a masterclass in frustration. The 2FA is a nightmare, resetting the keyboard after every number with no option to copy and paste. It constantly logs you out "due to inactivity" even when you've just logged in. Plus, you can't view or switch between accounts, forcing you to use the desktop site just to check a mobile plan.

Can't login. "Unexpected server error" message. I'm unable to view my date usage. Even when I log in on a browser, I just get webmail options and every option I click just leads to a feedback loop to a set of settings and not my plan's usage info. And why is my last invoice all the way back in 2020. AFAIK, in still paying a monthly bill

App is completely broken. The moment you click sign in, it goes to a blank page and wont progress. Tapping the back button (Android OS' button, not the app) it tells me that i have to tap log out from within the app. Absolutely terrible app. Useless. I might have to consider a different ISP at this point. iiNet has been pretty useless to me at this point.

What’s new

Target API updated to the latest version.