MyTelenet

Telenet

About this app

Everything you need to know about your subscription, services, products and more. You can find it in the MyTelenet app!

Check your usage?
- Monitor how much mobile data, text messages and call minutes you use.
- See how much internet is being used at home.
- Set usage notifications and limits for your family.

Arrange your Wi-Fi network smoothly?
- Be notified straight away if there are network problems.
- Resolve Wi-Fi problems immediately via a diagnosis of your network.
- Order a Wi-Fi pod and make your Wi-Fi coverage giga-fast everywhere.
- Give guests access to your Wi-Fi in one click.
- Measure your internet speed or restart your modem remotely.

Pay your bills in a flash?
- Check your outstanding balance and pay it immediately.
- View bills from up to 24 months back.
- Request or change a direct debit authorization.

Manage your products easily?
- View all your products, clearly presented in detail.
- Add an extra product or switch off an option.
- Check and update your customer number, login and other personal details.

Questions? All the help you need is in the app
- Navigate to the answer to your question.
- Chat directly via WhatsApp.
- Ask experts in De Netweters.
- Find the nearest Telenet shop.

Never have to search again and always up to date? Then download the free MyTelenet app now!

Tips? All your feedback makes the app better. So feel free to let us know what you think in the app itself!

Ratings and reviews

when it works, it works great but it has issues. + I can see all bills + personally find it easy to use - loading time takes forever - anything past checking bill and wifi testing will force you to the store page which also takes forever to load - can't view any discounts in app - can't look at phones or other electronics in app

I can't check my mobile data usage in the app from 1 month. I uninstalled the app and now it only shows my home WiFi usage but it doesn't show my usage at all. I am out of country and its so frustrating.

installing again in the hope it helps. was already slow before but stopped functioning completely. Keep looking at a winking telenet icon or get stuck in the load cycle of the repeat of emoticons but never succeed in accessing the actual app ...

What’s new

There's a new upgrade available for the MyTelenet app! It includes several improvements you'll be happy to see too. So be sure to upgrade to the latest version to discover them all.

Enthusiastic about what you discovered? Fabulous! Please let us know via the app rating. That really makes our day.
Not a five-star experience for you? We're disappointed to hear that. Use the feedback form in the app to let us know what you experienced that wasn't quite right. We'll get right on it!