SEB cares
2.2star
2.99K reviews
100K+
Downloads
Everyone
info
About this app
“SEB cares” is here to serve you better. Update or download the app today to use the app with a brand-new look!
Easily perform your electricity-related transactions by:
• Viewing your bills and pay anytime through the app
• Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status
• Tracking your electricity consumption for 3, 6 and 12 months in a single screen
• Receiving real-time alerts on planned and unplanned power outages
• Subscribing to our e-Bill service to receive electronic bills on time
• Getting in touch with our virtual assistant CARINA
• Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin
Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.
Easily perform your electricity-related transactions by:
• Viewing your bills and pay anytime through the app
• Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status
• Tracking your electricity consumption for 3, 6 and 12 months in a single screen
• Receiving real-time alerts on planned and unplanned power outages
• Subscribing to our e-Bill service to receive electronic bills on time
• Getting in touch with our virtual assistant CARINA
• Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin
Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Committed to follow the Play Families Policy
Ratings and reviews
2.4
2.94K reviews
CJJ
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August 17, 2023
Unfriendly apps when to check outstanding payment & excess payment not in one page. After made payment then pop up another excess/outstanding payment. Can ur team made one page for outstanding/excess payment so all customer can pay all total in one payment rather then log in/out into online bank apps. The old version are more user friendly in term of payment/outstanding/new bill. Easy to search and make payment. In my hard copy bill only 1 month outstanding. This apps Very poor upgrade.
9 people found this review helpful
Sarawak Energy Berhad
August 21, 2023
Hi, thank you for your feedback. Please be informed that you may view the latest outstanding charges and payment of a subscribed Contract Account in the 'Details' screen at the specific Account page. Should you need further clarification, please contact our care line at 1300 88 3111 or email us at customercare@sarawakenergy.com. Thank you.
Veroneeca Jenn
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October 7, 2024
1st time use and my acct is now blocked. In the beginning I change my password. That works. After that I tried to log in with the new p/word, it's keep saying incorrect p/w. I tried many times. Restart my apps, still didn't work. And now I am blocked, and now I have to contact Cust Care. What is the use of this apps if I still need to tO contact Cust Care?
Sarawak Energy Berhad
October 8, 2024
Hi, apologize for the inconvenience. Rest assured we take your feedback seriously and will look into the matter. In the meantime, we'd like to help resolve the issue for you. Kindly provide us the email address that you have registered for the app or the case number if you have lodged the issue to our Customer Care Centre for our investigation.
Libra Zodiac
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August 26, 2024
Holy moly! My house experienced a power outage at 11:40 PM. I reported the issue through SEB Cares, and soon after, I received a call from SESCO informing me that they would inspect each fuse box for a possible faulty fuse. Remarkably, within 30 minutes, the power was restored! I truly commend them for their quick response and efficient resolution of the issue.
Sarawak Energy Berhad
August 28, 2024
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, feel free to contact our Customer Care Centre at 1300-88-3111, email customercare@sarawakenergy.com or chat with our virtual agent, CARINA. We'd happy to help you further.