SEB cares
2.2star
3.26K reviews
500K+
Downloads
Everyone
info
About this app
“SEB cares” is here to serve you better. Update or download the app today to use the app with a brand-new look!
Easily perform your electricity-related transactions by:
• Viewing your bills and pay anytime through the app
• Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status
• Tracking your electricity consumption for 3, 6 and 12 months in a single screen
• Receiving real-time alerts on planned and unplanned power outages
• Subscribing to our e-Bill service to receive electronic bills on time
• Getting in touch with our virtual assistant CARINA
• Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin
Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.
Easily perform your electricity-related transactions by:
• Viewing your bills and pay anytime through the app
• Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status
• Tracking your electricity consumption for 3, 6 and 12 months in a single screen
• Receiving real-time alerts on planned and unplanned power outages
• Subscribing to our e-Bill service to receive electronic bills on time
• Getting in touch with our virtual assistant CARINA
• Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin
Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Committed to follow the Play Families Policy
Ratings and reviews
2.3
3.2K reviews
Thomas Sempurai
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November 7, 2025
Ever since upgrade to new meter, tracking daily consumption has help me figure out when consumption is high and help me manage my electronics and household better. I also took the initiative to spreadsheet on daily and monthly consumption. Pay bills here is also a convenience.
Sarawak Energy Berhad
November 10, 2025
Thank you for sharing your update! We are glad the restored daily consumption graph is helping you manage energy usage and that SEB cares makes bill payment convenient. Your feedback motivates us to keep improving—feel free to share any suggestions!
riot h
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November 20, 2025
not helpful at all. no electric for 7 hours already and no announcement at the app. so what is the app for if you're not gonna announce the reason for 7 hours electrical disruption??? habis mok diam jak kah dalam app ya???
Sarawak Energy Berhad
November 20, 2025
Hi, thank you for reaching out. We apologize for the inconvenience and would like to help you. To reconfirm the status of supply breakdown at your area, we would appreciate if you could share with us the name of the affected location and your contact number. This will allow us to trace the outage information and assist you more efficiently.
Azrath
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September 10, 2025
The delay system, takes time for them to update the bills. i paid my bills for last month and it took a week for this system to update history
Sarawak Energy Berhad
September 10, 2025
Hi, we apologize for the inconvenience you’ve experienced. Please share with us your contract account number by contacting us at 1300 88 3111 or emailing to customercare@sarawakenergy.com. We’d be delighted to help investigate what caused the delay and resolve this for you. Thank you.
What’s new
Update native libraries to comply with Android 15 (16KB page size requirement)
App support
phone
Phone number
+601300883111
About the developer
SARAWAK ENERGY BERHAD
sebcaresmail@sarawakenergy.com
9th Floor Menara Sarawak Energy
93050 Kuching
Malaysia
+60 19-817 3539