Allyz TravelSmart

Allianz Global Assistance USA

About this app

Travel Confidently. Allyz® TravelSmart gets you immediate access to the information you need while you’re traveling. Download the app before your next trip to get real-time alerts and updates, easily connect to our 24/7 global assistance line, and find important information regarding your plan.
• Instantly view your plan details in the palm of your hand.
• Connect to our 24/7 customer support for help with medical and other travel-related emergencies.
• File a claim and upload images from your phone for supporting documentation, plus see up to date status.
• Stay organized with real-time flight updates and boarding gate information.
• Find local assistance fast in an emergency.

No purchase necessary to download the app. Your use of the Allyz® TravelSmart app and any and all content thereon is at all times subject to the Terms of Use. Please note that your mobile device must be compatible with international networks to use certain features overseas, such as calls to 24-Hour Hotline Assistance. Message, data and roaming rates and charges may apply to your use of the app and content thereon and be charged by your mobile carrier or other service provider. This application is not a substitute for medical advice or treatment. All plans/claims subject to policy terms, conditions, and exclusions.

AWP USA Inc. and its affiliates, including Jefferson Insurance Company and AGA Service Company d/b/a Allianz Global Assistance, are committed to protecting your privacy. By using the Allyz® TravelSmart app, including any content thereon, you are consenting to the collection and processing of your personal data under as described in our Privacy Policy.

Ratings and reviews

I have not been able to log into the app for a nearly a month now. I made two calls to tech support, and was told there is a known issue with logging in that they are looking into. Fixes I tried myself included deleting all app data, installing, rebooting, and reinstalling. I can log into the Allianz site and see my policies without any issues. The app seems to be broken with no fix coming.

Total garbage app with non-existent support. Unable to log in with known good credentials. Uninstalled and reinstalled app multiple times, no go. Changed password multiple times, no go. Called CS. First time was railroaded into sending an email to their support - no response. 2nd call - "wait 10 minutes while we update your account". Didn't work either. 3rd call: "Well, the app doesn't really work all that well because it is still in development". Consider me a non-renewal, Allianz.

I would give this a negative star review if possible. When the app flipped from TravelSmart to Allyz, my credentials did not transfer, and I've not yet been able to get logged onto the new iteration, even after many tries to reset the password. Message says either the email address or pw is incorrect, however, I have screen shots showing both are entered correctly. Customer Service merely sent a regurgitation of the PW reset instructions.

What's new

Introducing Allyz®, your travel companion

We've made it easier to find hospitals near you while on the go. Experience our new hospital finder feature on the services tab.