
Tom Fanning
worked with tech support. Reboot and reinstall constantly. The constant loss of connection makes this something I can no longer recommend. Edit:Clients hate it. Avoid if you are a writing a spec for a smart home. EDIT1: was told the router was the problem, not the fans. Tested 3 different routers with no affect. (Spectrum, Google, and now Orbi) EDIT2: getting worse. App is rarely updated as Company doesnt care. EDIT: app is now as useless as the new one, which incompatible with some devices.
1 person found this review helpful
Big Ass Fans
December 4, 2020
Hi Tom! We apologize for the inconvenience. Please contact our technical support team at 877-BIG-FANS. We are happy to help troubleshoot!

Luke Salsman
These fans are fantastic, I have two of them. I have never had any problems with the first one I bought a few years ago, but the second one with the wall control often looses sync with WiFi and I have to reset it and perform the setup again. I also cannot get the newer fan and wall control to connect to my newer router, the older fan connects without issue. I can see my network, but it will not connect to it for some reason. Finally the support via messages in the app seems nonexistent, I've sent two support requests via the in app help request and have never once even received a reply.
Big Ass Fans
April 19, 2021
Hi Luke! Thank you for reaching out. Please give us a call at 877-BIG-FANS to speak to one of our Haiku Technicians. We are happy to help!

A Google user
I have tried a few times to connect it to the app on my phone, but the phone doesn't seem to find the fan. I connected once and to the point where you setup the fan to the wifi and then we lost connection to the fan and it won't reconnect again even after starting over. More help and instructions are needed.
5 people found this review helpful
Hi Alan! We are so sorry to hear this. Please contact our Haiku Technicians at 844-850-4100 option 2. We are happy to help!