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Need to simplify rescheduling, cancelling the class, adding the class. Got.frequent errors while resceduling. Certain scenarios are not covered while resceduling. Difficult to get urgent support from customer care as I could not find customer care number and the chatbot does not cover what I wish to resolve!
Brightchamps
July 10, 2024
Hi,
we are extremely sorry for the inconvenience. Kindly provide us with your registered mobile number, email address, and child's name at help@brightchamps.com. Our team will investigate this promptly and reach out to you as soon as possible.
Best regards,
Team BrightCHAMPS
![](https://play-lh.googleusercontent.com/a-/ALV-UjUi_dm9aiYyZjNMiV6gvgmrBtff7wDCDxgbkvs5rw4cBlZbHnO9=s32)
catherine lukita
Bad customer service, so hard to communicate, send many times email after replied. Do not need to join their promotion to get free class from referring friend because it will be complicated to use the give. They said I must have a renewal package to use the free class, but after renewal, I still couldn't use the 10 free classes.
5 people found this review helpful
Brightchamps
July 10, 2024
Dear Catherine, we are extremely sorry for the inconvenience. Kindly provide us with your registered mobile number, email address, and child's name at help@brightchamps.com. Our team will investigate this promptly and reach out to you as soon as possible. Best regards, Team BrightCHAMPS
![](https://play-lh.googleusercontent.com/a-/ALV-UjVmUT5bSypfGCLUCapxKKfR30_j8m8xECx1oWLw8wE5M7olaerf=s32)
atiq zaman
This should be called a scam. I am not the father speaking I am the child, and tbh, I barely learnt anything! My first teacher told me that the students only liked her because she was fun to TALK to, but she only told to just copy whatever she says when the coding part comes, then she just suddenly left. The new teacher was alright, but she wasn't really fun, but she did teach well, but this doesn't cope up with the price. Not enough!
2 people found this review helpful
Brightchamps
July 10, 2024
Dear Atiq,
we are extremely sorry for the inconvenience. Kindly provide us with your registered mobile number, email address, and child's name at help@brightchamps.com. Our team will investigate this promptly and reach out to you as soon as possible. Best regards, Team BrightCHAMPS