Richard King
For verification purposes, I would like to have the option to upload scanned ID images by email. I have a medical condition which prevents me from holding the phone still.
3 people found this review helpful
CoinCircle, Inc.
May 15, 2024
Thank you for using the app and sharing a review here, Richard. Please, if possible, utilize a supportive friend or family member during the verification process. Verifications must be done in app.
Katie Vieyra
I really like this app and would like to be able to use it, but I've been having issues doing major things in order to properly use it. For instance, I cannot connect my facebook and due to the app saying I so not have location services on my phone (which I do, and have granted permission) it will not let me verify my identity.
82 people found this review helpful
CoinCircle, Inc.
June 14, 2023
Katie, thank you so much for being one of CoinCircle's first users & sharing valuable feedback. We resolved the FB & ID Verify issue in our 2022 update. We are sorry for the experience you had & would love to speak directly with you. Our 2023 release is coming soon. Please reach out support@coincircle.com Thanks.
Rob A
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WARNING!!!! do not download or use this app for any money that you care about!!. I just logged in and my account is zero!!! HOW DO I GET IN TOUCH WITH ANYONE? Impossible to verify my account. I've tried unsuccessfully a few times. There seems to be a fee to withdraw your money. I cannot find a fee structure listed anywhere and support has not replied to me. Quite disappointed with an app that has some of my money.
164 people found this review helpful
CoinCircle, Inc.
June 14, 2023
Rob, we are sorry for this experience. Your balance is intact. There was a server issue - it has been fixed. Our Customer Happiness team expanded to better respond to usersâ needs. Fees are determined by the blockchain or bank. We collect $0 on fees. Please reach out to support@coincircle.com so we can be sure your funds are accessible to you. Thnx