ENGIE Electricité et Gaz

4.5
35.5K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The application ENGIE Individuals allows you to find in a few moments all the information necessary to track your gas and electricity consumption, manage your payments and your energy contract, and track your bills.

The application has a brand new interactive interface to facilitate navigation between its topics (Consumption Tracking, Payment, Meter Reading, My Account Management and Contact).

Once connected to your customer account, you can access your Customer Area at any time to:
- Enter the indexes of your meter to track your monthly consumption of natural gas and electricity
- Access the Cap EcoConso service and analyze your consumption
- Quickly consult a summary of the information on your last bill and your last payments
- Pay your bill by credit card
- Enter your meter readings natural gas and / or electricity
- Navigate between your energy contract if needed

You move ? The app allows you to quickly contact an advisor to sign a contract for your new home.

In the Contact section, you will find useful numbers and email contacts to contact us for any additional information.

This mobile application is dedicated to ENGIE French customers.
Updated on
Oct 30, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.5
34.4K reviews
A Google user
January 14, 2020
A lot of effort clearly gone into this latest redesign... It's a waste of effort for me as despite having Linky meters on several contracts, only one shows up to date consumption info and my requests to fix the other contracts are never dealt with. Data is User Experience too, invest money there!!
14 people found this review helpful
ENGIE particuliers
January 20, 2020
Bonjour Aidan, merci pour votre commentaire. Nous travaillons pour vous offrir la meilleure des expériences et votre avis compte pour nous. Pourriez-vous nous en dire plus sur vos demandes non traitées à cette adresse android.particuliers@engie.com accompagnées de votre référence client ? Meilleurs vœux pour 2020. Cordialement, l'équipe Mobile.
A Google user
April 23, 2019
Absolute waste of time. Lost 20 minutes trying to set up an account. Doesn't let me get past 'account setup', telling me, "Une erreur est survenue" without saying what the 'erreur' is. Typical Engie lack of communication.
21 people found this review helpful
ENGIE particuliers
April 24, 2019
Bonjour, Pourriez-vous réessayer de nouveau svp ? Si le bug persiste, nous aurions besoin de détails complémentaires en nous adressant votre référence client par mail à android.particuliers@engie.com Merci pour votre aide précieuse et désolée pour la gêne occasionnée. L'équipe Mobile
A Google user
March 23, 2019
It always shows the wrong monthly payment information. Unable to manually add your gaz consumption in order to follow it monthly. Otherwise good app I guess.
7 people found this review helpful
ENGIE particuliers
April 10, 2019
Bonjour, Afin de regarder rapidement pourquoi cela ne fonctionne pas. Pouvez-vous nous envoyer votre login ou référence client à l'adresse android.particuliers@engie.com. En nous rappelant votre commentaire et si possible une copie d'écran du problème rencontré. Merci de votre compréhension. L'équipe mobile

App support

About the developer
ENGIE
android.particuliers@engie.com
1 PLACE SAMUEL DE CHAMPLAIN 92400 COURBEVOIE France
+33 6 22 42 20 29