EquateAccess

Equatex, part of the Computershare Group

About this app

EquateAccess provides multi-factor authentication (MFA) that simplifies your login and protects your EquatePlus account with an additional level of security.

How it works:
When your account is ready to begin using EquateAccess, you will receive an invitation to download the app. Once downloaded, follow the simple instructions to register it to your account.
After completing the easy setup, you will be prompted to scan a QR code each time you log in. Use EquateAccess to scan the code and authorise the login on your mobile device using Face ID, Touch ID, or by entering your EquateAccess PIN.

Requirements:
• EquateAccess requires your mobile device’s camera to scan the QR codes. Please be sure to grant permission to the app when prompted.
• The enhanced login must be configured for your company. Make sure you have received an invitation before installing EquateAccess.

Ratings and reviews

Unable to add device to account as I get a "Something went wrong...try again" message after scanning the barcode and scanning fingerprint. This has been going on for weeks and I'm able to add a iPhone to the account as an MFA option with zero issues. That makes this app a virtual paperweight. Fix this issue please - you're impacting a lot of your users with a poor quality app.

I don't know what this app is used for. once I set it up and logged out and logged back into the website, it did not ask for any two form factor authentication. while setting it up it asked for a pin and I could see that it said it was not as secure as using biometric but the biometrics option was grayed out. so the insecure pin is the only option available.

Embarrassing. Fails instantly on an Android 12 device. Already provided feedback to EquatePlus to their helpline. But to repeat. Why did you not simply enhance 2FA by use of a simple Authenticator App which are already widely used? And why a separate app, not adding to existing EquatePlus App. Is motivation "super security" - or the Hubris of wanting to have a branded Authenticator. And when you know it does not work (the help desk familiar with the problem) why has rollout now stopped. Aaaarg!!

What’s new

This version improves app security.