Evosus Mobile Service v4

Evosus

About this app

For use only by licensed customers of Evosus Enterprise with the Mobile Service product option. This version only works with Evosus Enterprise version 6.6.408 and higher.

Evosus Mobile Service can help you:
- Improve communication with your service technicians in the field
- Eliminate double entry
- Increase your service call capacity
- Improve your customer's experience
- Improve record keeping including photos of completed deliveries and service calls or chemical readings.
- View tech schedules in real-time
- Record arrival and departure times
- Record tech notes & visit information
- Notify customers through email or text
- Take pictures, sync, and store
- Review site history, sales history, and recent service history

Ratings and reviews

Unreliable. This app often has to be restarted 2+ times just to either skip the disclosure notice or use the app at all. Frequently using any location service will send you to the wrong address, whether it's one the app made up or is a street in an entirely different state seems to be at random. And most egregiously this app cannot upload any photos unless you're connected to Wi-Fi, something pretty rare in the field. If your job makes you use this app, start looking for a different job.

After a few updates, the app is getting much more stable. Some of my earlier gripes have been fixed. A few new ones have crept up. 1- Ghosting. After sync, too often the calls that were completed are still showing in the list until you change days or open another call. The only glitch here is that once all the calls are completed, that day slot won't disappear until you sync again or close the app completely and reopen. 2- Still waiting for the confirmation dialog when you hit arrive.

The July 29 2019 update did not work. Getting No Response From Corporate Server error. O course it's an update that wipes all your data in the process. Over all good. I wish you would bring back the dialog box to confirm whether to arrive or not. Update May 1 2020. Thanks for the reply. Tried the new photo feature. Are the photos supposed to be automatically deleted once uploaded? And where are the photos going once uploaded? Customer profile?

What’s new

Fix handling of un-geocoded addresses so that Maps navigation can occur.
Fix the refresh of the left-menu Maps screen upon entry.