AuthentiCare 2.0

First Data Government Solutions

About this app

AuthentiCare® offers one of the nation’s preferred solutions for electronic visit verification (EVV). AuthentiCare is a HIPAA-compliant EVV solution designed to seamlessly integrate agency administrative functions with provider home healthcare management. Our comprehensive solutions allow providers visibility and real-time monitoring of activities from initial service authorization to receipt of payment.
AuthentiCare:
· Verifies worker’s identity, location, service time, type of service and recipient of service.
· Uses two factor authentication (device ID and user login with strong password) for user security.
· Provides full encryption of data at rest and in transit for HIPAA compliance.
· Has worker-specific appointment calendar with address information for scheduled visits.
· Searches for nearby authorized recipients of care for unscheduled visits.
· Supports GPS service validation and provides an option for visit verification in homes that are outside of 4G or wifi coverage.
· Frontier mode allows for operation up to 7 days without having data service to synch the device.
· Automates medical claim creation based on worker visit information. Submission for payment upon Provider approval.
· Provides an effective means to collect and manage information from workers to ensure that recipients receive appropriate pre-authorized care.

Ratings and reviews

This app doesn't maintain the collected data in a way that can be viewed more than just one day at a time. Once the service week is over there is no way to go back to check how many hours were worked or how many hours the client has left for the month. I can clock in and out, but I have to keep track of everything manually so I know how many hours my client has left. Sometimes my clock-in is missing when I go to clock out. Please, fix these issues!

The app is not user-friendly; it doesn't give any options for help. It has errors often. It can't find the client at times. There's no option to manually correct errors such as clock in or out times due to whatever error the app is experiencing. I would be beneficial to everyone if there were options to edit time so it could be reviewed by overseeing the agency of the client. Do better!

Terrible app. It worked fine for the first billing period, but now it's giving me problems. For 4 full days it wasn't syncing my data, even though I was connected to both mobile data and wifi. Then all of the data disappeared upon logging out. It also expired the session just as we were doing client attestation, and guess what? That data was gone to when I logged back in. It had to be edited manually. This is ridiculous. As caregivers, we don't even make that much money and now we have to worry about potentially lost wages because we were forced to switch to an app that is glitchy and not even recording the data necessary for us to get paid. How is that fair?

What’s new

* Certificate updates for the lower environments.
* Common application stability fixes.