Freedom First Mobile

Freedom First Credit Union

About this app

The Freedom First Mobile App is a free mobile decision-support tool. It is fast, secure and makes life easier by empowering you with the tools you need to manage your personal finances.


FEATURES
Alerts & Notifications: Set alerts for low funds and be notified about upcoming bills.

Add Tags, Notes, Images & Geo-Information: By enhancing transactions with custom tags, notes or photos of a receipt or check, you have the ability to stay organized and find exactly what you’re looking for when searching through your finances.

Contact: Locate ATMs or branches and contact Freedom First FCU customer service directly from the app.


SAFE AND SECURE
The app utilizes the same bank-level security that protects you when you’re on Internet Banking. The app also features a unique 4-digit passcode setting that prevents unauthorized access.


GETTING STARTED
To use the Freedom First Mobile App, you must be enrolled as a Freedom First FCU Internet Banking user. If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials. After you successfully login to the app, your accounts and transactions will begin updating.

Ratings and reviews

Where to start? LEAVING ASAP. The app itself works perfectly fine. The bank is using an AI phone system. It's HORRIBLE!! Wait times have been 12, 15, 20+ minutes. Good luck reaching CS via the app. I have not heard back until the following day in some cases. I just had surgery on a broken leg and I REQUIRE timely customer service but get run around and worst CS. That's the tip of the iceberg FF has hit. Jump ship. LESS THAN ZERO STARS.

The near ultimate in banking convinience. Modern, easy to understand UI. Excellent camera focusing for remote deposits, secure and stable infrastructure without a single hitch in the many years I've used it. The only thing lacking in the app is the ability to distinguish accounts easily. The full account number is obscured for security, and only the last digits are available. Being able to enter a proper account password to see the full listing would be a very handy addition.

The good: Easy to use, modern interface, & I love the remote deposit feature. The one big bad: I have more than one account with Freedom First. If two accounts share the same last digit in their account number, there's no apparent distinction between them and transferring from account to account can be frustrating. You can nickname an account, but that only is visible in the account, not when transferring from another. Outside of this inconvenience, it is a good banking app.

What's new

Version 3.17.0
• Bug fixes and performance improvements