A Google user
The App has improved but mobile deposit is still a challenge. I wish it would automatically capture once it reads the check. The UI has improved but I wish the mobile deposit would post more quickly. I think it doesn't credit account until it is verified. I would rather it credits instantly and then reconcile if there's an issue. since most transactions follow through this policy seems more customer friendly.
2 people found this review helpful
A Google user
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UI is alright. Truthfully not the most user friendly in some sections. For the last few weeks it has had constant trouble loading once username and password are entered. It would be nice to have a better option for verification than the email/phone choice. It gets old to keep using it, as device registration frequently gets dropped.
9 people found this review helpful
A Google user
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Simplicity is good, but it is missing a lot. Can't send direct messages or online chat with Customer Support. Text notifications no longer allows a daily account number. Transfers to other banks are hard to find. VM notifications of issues are in Korean and cannot stop that no matter how many times I ask. On the plus side, mobile deposit is excellent and customer service in the bank is topnot h.
7 people found this review helpful