Mimi London
Very convenient and user friendly! Update: In the past few months, it takes 60 to 120 seconds for the app to connect once the password has been entered. Screen times out if it isn't touched now and then to prevent timing out. 2nd update: I received an email saying that the lag time was corrected. I tried the app, and it opened immediately! THANK YOU!
NEIGHBORS CREDIT UNION
February 17, 2023
Our technical team shared that they've fixed the issue. Please try to login again to see if it works well and feel free to share your feedback with an updated rating. If the same problem still exists, please let us know at NCUService@neighborscu.org. Thank you.
Colleen O'Neil Milne
Easy to navigate, all info available: Never any problems with the app. When the app and online banking will be down for maintenance or any other reason, the information is given clearly and with enough advance notice. The same options and info are available on the app, matching online banking. Navigating from one section to another is a breeze, and access to "My Accounts" is always available, no matter what section of the app is open.
15 people found this review helpful
Joi McClain
Very solid banking app. It doesn't crash or give errors often. However the security on the login is very sensitive. My fingerprint sensor is on my phone screen, not on a button, so it misreads often. Sometimes the Neighbors app will lock my account for x amount of time instead of disabling the sensor and letting me type the password. Other than those minor UX fixes it does what I need it to and transfers/deposits are easy. Very quick and reliable app.
8 people found this review helpful