ITEL Now

ITEL Laboratories Inc.

About this app

ITEL Now takes the feedback received from users of the original ITEL App and integrates it into a more intuitive and responsive user interface. The new UI is combined with the same back-end software systems and accurate lab analysis process, so you’ll still receive lab reports in under 30 minutes. We’re confident you’ll find ITEL Now a progressive step forward in claims app technology.

ITEL Now guides you through taking the necessary photos and measurements for upload to our lab, where every test is performed by an ITEL analyst. New features include:

• Streamlined claims workflow
• Video help to show you how to perform each step
• Checklist and at-a-glance icons to help you review your photos
• More feedback on the progress of your test submission
• More intuitive navigation
• Test carpet, wood, laminate, vinyl flooring, siding, and roofing in the app and skip sending the sample
• You can also send a sample to ITEL using the app

If you have any feedback or encounter issues, we can help you immediately! Call 800-890-4835 or [e-mail]. ITEL live support is available Monday-Friday, 8AM-9PM Eastern Time.

Ratings and reviews

This app gets the job done, but there are several samples that had errors a year ago and won't clear out of the action items and can't be resolved or dismissed; samples that get mailed in never get cleared out of being in progress, and now the app keeps saying there's a new version available even after I update or completely reinstall. The update popup will appear even in the middle of working on a sample. I does work in the most basic sense, so this is clearly a minimum-effort app.

The app looks polished and as easy to use as possible. Unfortunately, that only seems to be the case for IOS. Android users are out of luck. Every time I open the app it says I'm not using the latest version (I am). Half the time it errors out while signing in. Only way around it is to clear all app data or uninstall/reinstall the app. Lastly, when you are measuring width with the forensic ruler, you spend 10min lining up a shot for it to go out of focus as soon as the button is pressed.

This app absolutely terrible for Androids, which is unfortunate. My camera on the Google pixel 6, is 10x better than my iPhone 10xr work phone. When it comes to taking more detailed pictures for hardwood samples I would rather use my personal phone. But I have to uninstall the app every single time I need to send a sample. The app unfortunately works just fine on the iPhone. Except the program won't let you zoom in or adjust anything for a more clear picture.

What's new

General App
• Improved workflow changes and bug fixes.