Ivanti Neurons for ITSM & ITAM

Ivanti, Inc.

About this app

This application allows you to access Ivanti Neurons for ITSM & ITAM on your mobile device.

Ivanti Neurons for ITSM & ITAM mobile app now provides a highly secured, convenient and faster way to login into Ivanti Neurons for ITSM & ITAM using biometric authentication and, to enhance the mobile experience of the user. Push Notifications are enabled to receive the alerts on the go.

Ivanti Neurons for ITSM & ITAM App enables analysts to manage their Incidents, Tasks and Service Requests from their mobile devices. They can contact their customers via phone, email or chat with a tap and update the relevant record with details of the interaction.  Easy search and filter capabilities enables them to gain quick access to key information. Applicable for Cloud and On-Premise customers.

Features:
• Incident
• Task
• Service Requests
• Service Catalog
• Knowledge Base
• FAQ
• My Items
• Alert
• Announcement
• Search

Requirements:
Active Ivanti Neurons for ITSM & ITAM Account
The new functionality added in this release requires version 2020.2 or later.

Ratings and reviews

I use this for work and it is absolute garbage. it's basically running the desktop version of the website (screenshots are a lie) and it's not formatted for phone browsers at all, so you try to zoom in and guess what? Yea, you can't. However if you tap on a drop-down, it zooms in 10x where the letters are so big, you have to scroll just to read the words of the status choices. Developers should be ashamed. The desktop version isn't much better, but at least i can use it. Zero stars if i could.

The thing that kills the app for me is the inability to zoom in manually. The app zooms in when you enter a text field but does not format properly and doesn't always work. The UI of the app is exactly the same as the desktop web version and does not have a mobile UI to help with being on a small screen.

I tried using this again, now able to login, but can't select "Role" no dropbox or choices just nothing. Still unable to select Role after login in this APP *Update Nov 12, 22 - still unable to choose Role during login, the APP is based on Mobile Browser they should include a Desktop View button on the right if the role does not show on the application, great application but the devs are 🤬🤐😮‍💨. Unable to contact the support email address, not very supported

What's new

- Updated the Ivanti branding
- Added support for the camera during file attachments in Mobile Analyst for incidents and tasks