Laurel Road Mobile Banking

Laurel Road

About this app

Get fast, easy access to all your Laurel Road accounts in one convenient place. Bank securely with the Laurel Road Mobile app: view your account balances, monitor your credit score, send and receive money with Zelle®, deposit checks, manage your bill payments, and more—all available 24/7, right from your mobile device.

Manage your accounts
• Review activity in all your accounts: checking, savings, student loans, credit card, mortgage, and personal loans
• Get a quick view of your account balances
• Deposit checks with mobile check deposit
• View and redeem credit card rewards
• Access your account statements and tax forms

Convenient mobile payments
• Send and receive money with Zelle®
• Manage bill payees and schedule or edit bill payments
• View and manage automatic payments
• Transfer money between your accounts or add an external transfer account

Find a no-fee ATM
• Find a free withdrawal ATM. Search for an ATM from more than 1,100 KeyBank ATMs and 40,000 Allpoint ATMs nationwide
• Use the ATM locator to search by your current location, address, or ZIP code

Bank safely and securely
• Sign in securely with biometrics or 2-factor authentication
• User ID and password required to access banking app†
• We never store personal or account information on your phone
• All transactions are encrypted with the same secure technology as Laurel Road online banking

More details
• Laurel Road is free – your mobile carrier’s message and data rates may apply
• Compatible with Android 6.0 or higher
• Deposit products offered by KeyBank N.A., Member FDIC
• For questions about the mobile banking app or if you need assistance, please call 1-833-HCP-BANK (427-2265); TDD/TTY: 1-800-539-8336.

Important Disclosures

† Anyone can download, but you must be enrolled in Laurel Road Online Banking to use the app.

Android™ is a trademark of Google Inc. Use of this trademark is subject to Google permissions.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Laurel Road Mobile will use your phone number for authentication when you use this app.

©2024 KeyCorp. Member FDIC.

Ratings and reviews

Opened an account... I think? Have logged many times into the app and online banking, but get logged out automatically after accepting the terms. Contacted customer support and was told to call back as they have more instructions to continue the application, even tho I submitted the application and received no communication that there was an issue? Hard to trust a bank with my money when they can't figure out how to process basic applications. Judging by other reviews, I'm not an isolated case.

I don't know who thought it was a good idea to disable copy-paste when linking an external account. Copy-pasting the routing and account nos. would actually prevent typos more than typing manually. Also, the app requires that account number should be 15 characters or less. I can't link my PrizePool account because it's 16 characters, which is just stupid.

Service is slow and unreliable. Did a domestic wire transfer and they take the full 10 week days to apply it to my account when the bank I transferred it from shows it had completed successfully within two week days. Doesn't support external bank connections online. Doesn't utilize any other services like Plaid to smooth transfers and account connections. I am beginning to question their trustworthyness. It may be they need to rework the wording on how the holding works, Its not very clear.

What's new

• Updates to maintain your security
• Bug Fixes

Thank you for using the Laurel Road app!