Leonardo Remote Support

Leonardo Spa

About this app

Leonardo Remote Support is a collaborative platform allowing field operators to perform maintenance tasks supported by Subject Matter Experts remotely located. It provides technicians and Subject Matter Experts with a series of tools to speed up on-the field collaboration. Maintainers can chat, video call, follow procedures and work instruction, share docs, take photos and send annotations in AR to Subject Matter Experts. Field operators can perform tasks quickly and safely anywhere in the world, reducing Subject Matter Experts business trip.
Leonardo Remote Support increase maintenance effectiveness and efficiency:
• speeds up troubleshooting operations
• reduce the travel costs of experts
• speeds up the technician learning curve in the field
• reduce risk of human errors

What’s new

- Added Mandatory and Conditional Steps to tasks
- New Dynamic Form Tool functionality
- Mentor call notifications now available on mobile
- Improved Video tool experience
- Minor mobile video call fixes