Maqsam (Beta)

Maqsam

About this app

Maqsam is the friendliest cloud communication suite for SMEs in MENA and beyond! Set yourself up in minutes and take your phone calls to the cloud from anywhere.

Sign up today 📞 http://www.maqsam.com or email [e-mail] - Get started with your 7 Day free trial!

Download the Maqsam Android app to liberate your business phone and make global calls as if they were local. Send and receive calls through your dedicated international business phone numbers, dial or identify shared work contacts from your company and personal phonebooks, transfer calls on-the-go to other members of your team, change your availability at anytime and much more.

Maqsam fits inside your existing workflows with easy, one-click integrations, connecting CRM systems, Helpdesk solutions, and is also accessible from any smart internet enabled device's web browser.

Accelerate productivity with powerful and collaborative features:

● Arabic Interface & Local Customer Support:
Maqsam is the only telephony solution provider with a regional relevance to MENA and focus on

● Local, Regional & International numbers:
Claim local numbers for your business in 200+ cities around the world, even if your team works a continent away.

● Intelligent Call Routing:
Send calls to relevant members of your team according to their skill set or your routing preferences.

● Fully Customizable Interactive Voice Response (IVR):
Create and edit beautiful IVRs that reflect your brand and company culture. Make them specific to particular countries or caller types. (Normal or VIP)

● Shared Phonebook Contacts:
Allow your agents to identify incoming callers by their name to increase loyalty and add a personal touch to their greetings. Provide easy access to speed dial lists for outgoing calls as well.

● Call Transfer:
Easily transfer calls between online agents with a click of a button. You can also transfer to the most qualified teammate. Know who's available and who's not before transferring the call.

● Unlimited Call Recording & Logs:
Calls are recorded on the fly for your references, quality assurance and training purposes. Unlike other solutions, Maqsam does not limit your logs by size or time of retention, they're accessible to you for the duration of your subscription.

● Live Call Supervision:
Access powerful tools to coach, join or even listen into calls as they are taking place. Provide permissions to administrators

● Easy To Understand Call Analytics and Insights:
Unlike other platforms, Maqsam has focussed on simplicity in design to make finding the right data points easy and accessible to those who need it.

● Live Queues & Dashboards:
See all agent statuses in detail, calls in queue or on waiting, and live incoming and outgoing calls from one dynamic interface.

● Customizable Reports Tailored To Your Liking:
Every manager wants to extract reports that are designed to their own preferences, we make it happen.

● 3rd party integrations to popular platforms:
With our growing library of integrations, we're creating an ecosystem around your communications channels that link Maqsam right into your cloud business platforms for optimal efficiency and the lowest service times.

● Open API for integrations and automations:
Let your developers build on our suite of open APIs to integrate Maqsam into any in-house application you desire. No need to limit yourself to our platforms and consolidate or automate communication operations from within your domain.

The Magic of Maqsam is now in your back pocket. No Hardware, no headaches.

If you have any feedback or questions, please visit our Help Center or email our Support team for assistance at [e-mail].

Made with ❤️ in MENA