Marshmallow Insurance

4.2
9.42K reviews
100K+
Downloads
Content rating
Everyone
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About this app

OUR APP

- Manage all your policies in a single account. Get instant access to your cover documents, make a change with just a few clicks, and make a claim in minutes
- Get help in an accident. Think of us as your new in-case-of-emergency. Get panic-friendly how-to guides, plus instant call buttons for help in accidents, breakdowns, and for all kinds of car damage.
- Understand your cover. Get your questions answered with our nifty help feature
- Talk to us instantly on live chat. Get answers from a real human (our Customer Happiness team) in under 2 minutes

WHY MARSHMALLOW

💸 No hidden fees. You can make changes instantly with no hidden costs

⚖️ Fair pricing always. Extra security checks and anti-fraud algorithms allow us to pass big savings on to you

⏰ 24/7 claims line. Make a claim at any time of day or night

⚡️ Lightning speed customer support. We respond to all live chats in under 2 minutes

WHAT MAKES US GREAT

- Inclusive: We’re proud to support a diverse customer base, and we do our best to insure people often turned away elsewhere
- Instant: Hello, app! Hello, live chat! Hello, super fast claims!
- Reliable: We’re reinsured by the world’s most trusted names, so your protection is always safe

STAY IN TOUCH

- facebook.com/marshmallowinsurance
- twitter.com/getmarshmallow
- instagram.com/getmarshmallow
- linkedin.com/company/marshmallowltd
Updated on
Sep 15, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Photos and videos and 4 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.2
9.31K reviews
Andrius Dorochovas
August 1, 2025
After 2 years of good relationship with this insurance company, I'm saying goodbye to them. After renewal, my price doubled. I haven't any claims and get 5+ years nocalaim bonus. And everything that they have done- lower just a few pounds. Still too expensive like for empty(no any covers or recovery)insurance. So always check your renewal price...
1 person found this review helpful
Did you find this helpful?
Marshmallow Insurance
August 5, 2025
Hi Andrius, we're sorry we weren't able to offer a more competitive quote this time. Our insurance premiums are calculated individually, based on the specific details you provided during the quote process. If you’d like to review it again or discuss your quote further, feel free to contact us via Live Chat.
Borislav V.
September 11, 2025
I won't be using this company again. I've purchased a van for my house move, and they have been extremely unhelpful with their customer service mainly as they replying on live chat after about 30-60mins and working only Mon-Fri when most of the people are also at work. I ended up getting my insurance cancelled by them and having me to 135£ cancellation fee because I couldn't provide proof of address for the short time I had as all my bills were moved to my new address and I didn't had 1st bill
Did you find this helpful?
Marshmallow Insurance
September 16, 2025
Hi Borislav, we’re so sorry for the delays. Our team is currently handling a higher volume of requests. We accept various documents as proof of address, but sometimes we may need to cancel a policy if we can’t confidently insure it. It’s never done without reason. If you’d like more clarity, our team is happy to help.
Tony Hillary
August 7, 2025
Devious con artists, I got a renewal quote and it was £720 more than the year before, for no reason, so naturally I cancelled. I went through the nonsense AI bot chat to do that, took forever, but I did it. Today I get an email saying good news you're renewed and the price was £910 more than last year. Avoid like the plague guys!
1 person found this review helpful
Did you find this helpful?
Marshmallow Insurance
August 19, 2025
Hi Tony, we’re really sorry to hear about your experience. Our chatbot currently can’t cancel policies — it only helps answer questions — but our customers can cancel anytime through their Marshmallow app or by speaking to an agent on Live Chat. If you’d like us to check anything specific, please reach out and our team will be happy to help.

What’s new

Thanks for stopping by! No big news this week. We've been busy fixing bugs, making things pretty and improving bits here and there.

Did you know? The sooner you make a claim, the quicker it is to get resolved. You can call us instantly after an accident from the app.

See you again next time!

App support

About the developer
MARSHMALLOW TECHNOLOGY LTD
android-dev-team@marshmallow.co
1st Floor the Featherstone Building 66 City Road LONDON EC1Y 1BD United Kingdom
+44 20 3923 0305