
Jessica Kusuma
its sucks. first time user here and i already dislike it. I ordered for a pick up because the other app didnt have the option to drop the package off at someones home and when they were suppose to pick up my package from me, they were late. I picked the time from 12 - 2 in the afternoon so they had plenty of time but now i have to way atleast 3x24 just for a man to pick up my stuff because 2 hours apparently isnt enough for one to come here and pick it up sadly.
1 person found this review helpful

Nabila Cantika
I don't think y'all ready for the "pick up" service, compared to another shipping expedition your "pick up" service is the worst could take from 1-2 days and my package didn't even get pick up, I deliver it to nearest droppoint, so I hope yall improve the service or if you can't just remove it
3 people found this review helpful
PT. Global Jet Express
May 11, 2026
Dear, Kak Nabila Cantika. Terima kasih sudah menyampaikan kendalanya dan mohon maaf atas ketidaknyamanan Kakak. Masukan dari Kakak sangat membantu kami untuk terus memperbaiki layanan dan sudah kami teruskan ke tim terkait untuk ditindaklanjuti.

A Google user
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Definitely sucks. I was requesting for pick up but until 5d later there's no respond. The 'waiting dropoff' written on the top isn't helping at all. On the good side, the delivery service is good if you're the receiver but if you're the sender, I say no more. I just hope J&T Express has more better service for pick up experience in the future. Thank you.
237 people found this review helpful