MyJPS

Jamaica Public Service Company Limited

About this app

The new MyJPS Mobile fits everyone’s lifestyle, access your JPS account from anywhere , anytime!

Our 24/7 Service includes:-

 Request services for new connections, transfers,
temporary service, account upgrades, etc.
 Outage reporting and tracking
 View and download your monthly bills
 Bill payments & Top Ups
 Register and manage multiple JPS accounts
 Energy usage management

Join the JPS Community online! Sign up with your email
address or mobile number. If you are a customer, access
your JPS customer account fast with your Ebill email
address

Ratings and reviews

When it works it's good. But more than half the times it does not work. Keeps saying I'm not connected to the internet when I try to open the app. ***updating review. No connectivity issue fixed in last update, it worked for a while, but now it's saying there are no accounts linked to my profile, I try to link an account but it keeps saying "we're unable to fulfill your request"

1) The app does not show an outage in my area when there is one. 2) Customer support chat does not work 3) Outage reports are ignored, or responded to after a very very long time (eg. weeks/months) 4) Bill payment through the app does not work. There is only ONE use for this app. And that is to check your bill. 1 use = 1 star. Disgraceful.

All I can say is the money came off the card and I entered the amount deducted and they still insist it is wrong and the bill still outstanding. Listen to me I need a refund asap if this is the foolishness I'm gonna have to endure. Refund right away. This app is a scam. So easy for them to take your money but so hard to input information. Right they are $4552.66 richer and I am 4552.66 poorer.

What's new

New features and improved customer experience