Sarah Gray
Having a text code every time I log in is annoying. Also got charged an overdraft transfer fee that a customer service rep said shouldn't happen. When I went to pull it up in the app, it was erased from my history when the next statement period started, even though it was well within 30 days from the transaction. I liked the older version better
3 people found this review helpful
Northumberland National Bank
September 5, 2023
Thank you for your feedback. We apologize for the inconvenience, but we take your safety and security very seriously. These text verifications are for your protection and are part of our new online banking security. If you have questions about a fee you were charged, please call us at 888-877-6623.
Cristi Brunson
This app is horrible! Why bother to enable fingerprint when it disables it each time you log on?! I understand the precautions set up, but once it recognizes your device the text message code shouldn't be necessary. Tired of having to call and get the app unlocked, because I didn't use it in a few days. If I could give it a zero star rating, I certainly wouldn't hesitate.
3 people found this review helpful
Northumberland National Bank
September 11, 2023
Thank you for your feedback. We're sorry for the issues you’re having with our app. The device biometrics and text messages are for your safety and protection and are part of our new online banking security. If you have further concerns you'd like to discuss, please call us at 888-877-6623 or visit https://www.norrybank.com/contact-us.
Daniel Hepsley
Love NNB, would have given them 5 stars, but they're the only bank that doesn't let me take a screenshot of my transaction confirmation... not good!
Northumberland National Bank
February 20, 2024
Thank you for taking the time to leave a review. We apologize for the inconvenience, security features within our app do not allow for screenshots.