![](https://play-lh.googleusercontent.com/a/ACg8ocJ5_NcgU0a6UBpEx3EV0Ne-TpZqzCCj5GD6qGjot048gUAtU-s=s32-mo)
Christina Carus
This was a great app. I use it frequently to monitor my electricity usage. However, since joining Ovo Beyond, all of my insights have disappeared. I used to be able to see where the electricity was being used, e.g, white goods, appliances on standby, heating, etc. Now, all I have is a message to update my profile to get accurate insights, which I've done over and over! I can't see any way to opt out of Beyond to fix this issue. Such a shame.
2 people found this review helpful
Thanks for your valuable feedback, Christina. Please can you email a summary of your issue and your account number to ovoapp.support@ovo.com? (Please don't share any sensitive information). We'd love to take a further look into this. Thanks, Charlie
![](https://play-lh.googleusercontent.com/a-/ALV-UjU4lrPBVFgaqrFHhFXMgJZTno3iTAX3FDGVZDqoYld3qKRFkLucjQ=s32)
JR
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Used to be great. This used to be a fantastic energy app. Now it's just a muddled mess proritising pushing additional products. Update based on the reply from OVO. There's no outside adverts or pop ups. It's all OVO's additional products, boiler cover, solar panels etc, anything that requires me to give ovo more money. I just want to see my energy usage and how much it cost me in a simple, easy to navigate manner without having OVO's additional products rammed down my throat.
6 people found this review helpful
Hi there JR, I'm very sorry for any ongoing problems you're having with the app regarding any adverts or pop-ups preventing you from using it. Please try updating your app to the latest version. If the issue continues, please log in via our website to manage your account: https://my.ovoenergy.com/login >Jasper