ServiceChannel Provider

ServiceChannel

About this app

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.

Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking

Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking

Ratings and reviews

App is complete garbage. Always giving errors, doesn't allow you to check in and when it does, it won't let you check out. Says you left the property when in fact you're still working on the property. When you call Service Channel number, you'll get a message that says, there has been an error within the app, good bye. Very frustrating, I hate using it.

Last update removed the wheel style menu to input service times manually. Instead now it's been replaced with a cumbersome clock that is much more difficult to use and confirm than the old style wheels. Before we could easily see the in and out time and date that we were adding. Now we have to scroll through three different menu options only to find that we've entered a conflicting time. You've took something that actually worked and was so easy and turned it into something difficult.

Buggy and frustrating to use. App lets you check in, then it says you are out of GPS range. Have to log out and back in after uploading media because it won't let you check out otherwise. Most of the time, there is some random error when checking out. Make sure you copy anything you typed so you can paste it back in after another log out and log in. Going in and out of Airplane mode sometimes helps with the GPS errors, btw. One version about 6 months ago actually worked. Go figure.

What's new

NEW
- You can now be redirected to the map application installed on your device to get directions to the desired location. Select the app you want to use in the Select a Navigation App to get directions pop-up.