A Google user
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I don't comment on apps, but this one is catastrophic. It requires constant Internet connection to validate the trips. If it ends in a zone with poor connection the maximum amount is charged. Use it outside the city center (where the City-Tarif applies, anyways) and you may be charged 10 times the usual fee. PS.: The FAQ says you have 30 minutes to get a working connection. It is false. PS.2: One can complain by mail and they answer quickly. Still, it is extremely annoying doing that every time.
19 people found this review helpful
João Martins
Every attempt to add payment methods fails, be it with different cards or with SEPA mandate. So, pretty useless to have a ticket purchasing app where you can't, you know, pay for the tickets. Perhaps pre-payment though bank transfer works, but it takes up to three days according to their email, which makes me not particularly inclined to even try when I have to travel today. Moreover, the error message for the payment methods is in German even if the payment portal is in English. I can understand it, but not exactly user-friendly.
9 people found this review helpful
MeanMr.Mustard
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So far so good. But good God, do not select "allow all the time" under Location Permission. It will bring your phone to a crawl. Update: the "Journey Planning" function is a joke. Way too difficult to use. Not intuitive at all. So much for being a "smart app." Update (11.7.23): horrible app. Needs a complete overhaul; this time by someone who actually knows how to design functional apps.
2 people found this review helpful