4.0
56.8K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Say hello to the My Utilita app. Your energy is now at your fingertips, giving you even more control over your energy usage and spend.

Check your energy credit or bills
Top-up and make payments
Save your payment card details
See how much energy you’ve used
Apply for a POWER UP
Refer your friends
Get exclusive rewards with Utilita Extra
Enter meter readings
And much more!
Updated on
Oct 17, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.0
55.2K reviews
Terry Moran
October 31, 2024
I have had an issue with the reader that tells you how much money you have, and have used. We have had 2 replacement units and none of them have connected to the Internet. I have reported this problem and was promised another new unit. Been waiting months for it. No point in having a smart meter if you can't do what your supposed to do with it. Again we have had a new control box delivered. Again it isn't connecting with the smart meter for some reason.
1 person found this review helpful
Utilita Energy Limited
April 18, 2024
Hi Terry - I am sorry to hear this. Please can you send us an email to ‘customerexperience@utilita.co.uk’ which includes the contents of this review, your customer reference number, name and/or full address. A member of our friendly Customer Experience Team will then be in touch to get this resolved. Thanks, Pete
Lizzie Worrall
October 23, 2024
I've had a few issues with utilita and will NEVER recommend them as energy suppliers to anyone. The app undergoes frequent maintenance making top ups and accurate balances unavailable, they keep you on hold for over an hour if you try to call them and the number isn't free either.. Gave me a shock when I opened my phone bill. The power up option is a joke as it never works when you need it due to "technical issues". I do not and would never recommend the app, or the company as an energy supplier
5 people found this review helpful
Utilita Energy Limited
February 7, 2024
Good morning, I am sorry to see you left us a 1* review. Please can you send us an email to ‘customerexperience@utilita.co.uk’ which includes the contents of this review, your customer reference number, name and/or full address. A member of our friendly Customer Experience Team will then be in touch to get this resolved. Thanks, Arran @ Utilita
Dawn Bibb
October 8, 2024
Had this app for years! Never had an issue at all, worked perfectly until now... Gas or electric running low, NO notifications whatsoever! So many times, gas or electric has gone off completely because I haven't received notifications. I've tried reinstalling the app, checked all settings, checked for updates, logged out and then back in again, and everything in between. Still nothing!
26 people found this review helpful
Utilita Energy Limited
October 11, 2024
Hi Dawn. Thanks for taking the time to leave a review, I'm really sorry that you've experienced this issue. This is a known issue that has been raised to our app team. If you could drop an email to customerexperience@utilita.co.uk with some account details and we'll investigate further. Thanks again, Ben