![](https://play-lh.googleusercontent.com/a-/ALV-UjVWp7Mlb3_881vgzcPAuOm1OQU3Cz4m4hOdgqp3Y4-bAsg0cWzL=s32)
Daniel Botello
Update 2022: Most recent interface update is better than the last. However, when going to credit card, there are zoom in zoom out buttons that overlap the menu options on the bottom of the screen. Additionally, cannot get e statements to actually download. Lastly, don't see an option to view my FICO score any more.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
So, I've been a huge fan of this app for years but for the last month or so it's been very unresponsive. I did a redownload several times and my connection is perfectly fine....not that that is relevant because it doesn't work anywhere. lol. Please fix this issue, I'd like to change my review to 5 stars.
2 people found this review helpful
Velocity Credit Union
June 19, 2019
Hello Hunter - Sorry for the trouble. Can you please email us at marketing@velocitycu.com with more information on what part is being unresponsive so we can help you further? Thank you.
![](https://play-lh.googleusercontent.com/a/ACg8ocLbtPsemzIB-LTqyNWmXmNZL0AhnIHEF40y0oGNi34c9ufVOw=s32-mo)
Z S
This app has been a waste of my time. The main reason I installed it was the use of mobile check deposit. Every check I've deposited with one exception has required resubmission. They always get kicked back for unusable image. When I spoke with customer service regarding one of them, I was informed the image they get is really blurry. Everything looks fine on my end but there's no way to enlarge the picture beyond thumbnail size for closer scrutiny. Not a knock on Velocity, just the app.
7 people found this review helpful
Velocity Credit Union
May 29, 2020
Hello Ash - We will look into the camera issue with mobile check deposit in our app. Please be patient while we investigate it. In the meantime, you can also visit a Velocity branch ATM to deposit a check. Please check our "locations" page for the "depositor" icon. Thank you for your membership.