Digital Nomad
The call center personnel are purely incompetent in trying to understand what I am explaining, let alone in assisting me in finding a solution to the problem. The ISP provides an e-mail address for detailed explanation of the problem; however, that is all it gets. No one calls or e-mails back for further elaboration or a suggestion to the issue. Afterwards I send a reminder follow-up e-mail only to receive an automated reply that the issue has "been updated" but to no progress. Still the same.
8 people found this review helpful
Ali Samet Şen
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For 3 months, I cannot reach to my account. It says the name I entered is wrong. The problem is, the app doesn't even ask for a name. It just asks for number and password which I'm %100 sure I enter correctly. This is ridiculous. All the support team does is locking my thread and tagging it "solved" while it's not solved. Let's not forget there is no human support and their internet is slow ss hell, to just open their own website for speedtest!
7 people found this review helpful
Vodafone Holding
September 2, 2024
Değerli Vodafone Yanımda kullanıcımız, yaşadığınız durum için üzgün olduğumuzu belirtmek isteriz. Şikayetinizle ilgili detayları http://vftr.co/siziarayalim adresi üzerinden iletmeniz durumunda ekiplerimiz en kısa bir süre içinde sizinle iletişime geçerek yardımcı olacaktır.
Kevin
Worst expensive ever with an app. You buy a tourist sim at a shop....when the credit is gone it's impossible to top up online. You go back to the shop to top up and they cant help you as say it's online only now. What a scam. You can only think they want you to purchase a brand new sim.
9 people found this review helpful