
Christoforos Santorinaios
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I tried paying at a restaurant POS, twice. The card was declined twice. A few minutes later the app shows that I was charged twice (total 60 EUR). I cross checked with the restaurant, they showed me in the POS printout that they did not charge the card. It seems I lost 60 euros. Waiting for Monday to call Up Hellas to solve the issue, because there is no 24/7 helpline. Edit : The phone support was excellent and the money was refunded in a few days.
10 people found this review helpful
Up Hellas S.A.
July 29, 2021
Hi, thank you for the feedback. Following your chat with our team, I can confirm that the 60 euros have now been refunded into your account. If you have any other issues, please don't hesitate to get in touch

Konstantinos Gkilipathis
Unreliable app. This is unacceptable since we are talking about money. And additional to that, there have been times, that due to system failure, I couldn't perform payments. I wouldn't recommend up Hellas to anyone!

French guy
Can't create an account (security questions partly hidden) and error message about network or technician working on the issue!!!!!!!!!! So bad!
1 person found this review helpful